Privacy Policy
Last updated: April 2, 2026
At Subeo, we take the protection of your personal data seriously. This policy explains how we collect, use, and protect your information in accordance with applicable data protection laws.
1. Data Controller
Subeo ("we", "service") is the data controller responsible for personal data collected through our services. Contact: subeoonline@outlook.com
2. Data We Collect
We collect the following personal data to provide our service:
- Account Information: Name, email address (during registration)
- Payment Information: Payments are processed through Dodo Payments. We do not store your credit card details.
- Usage Data: Video upload count, features used, session information
- Technical Data: IP address, browser type, location (country-level, for pricing)
- Video Content: Videos uploaded for subtitle generation
3. How We Use Your Data
Your personal data is processed for the following purposes:
- Account creation and authentication
- Providing AI-powered subtitle services
- Managing subscriptions and payments
- Improving service quality
- Fulfilling legal obligations
- Location-based pricing (TRY/USD)
4. Data Sharing
We do not sell your personal data to third parties. Your data may only be shared with the following service providers:
- Dodo Payments: For payment processing
- Resend: For transactional emails (password reset, etc.)
- Groq: For video audio analysis and transcription
- Google Analytics: For anonymous usage statistics
5. Data Retention
- Uploaded videos: Deleted within 24 hours after subtitle processing is complete
- Account information: Retained as long as your account is active
- Transaction records: Retained for the legally required period
6. Data Security
We implement industry-standard security measures to protect your data: encrypted connections (HTTPS), hashed passwords, and secure session management. While no system is 100% secure, we take all reasonable technical and administrative measures to protect your data.
7. Your Rights
You have the right to:
- Access your personal data and learn whether it is being processed
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Know which third parties your data has been shared with
- Object to automated processing that produces adverse results
- Request compensation for damages caused by unlawful processing
To exercise your rights, contact us at subeoonline@outlook.com
8. Cookies
Subeo uses technically essential cookies for session management and analytics cookies via Google Analytics to collect anonymous usage statistics. You can manage cookies through your browser settings.
9. Children's Privacy
Subeo is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13.
10. Policy Changes
We may update this privacy policy from time to time. You will be notified of significant changes via your registered email address. Continued use of the service constitutes acceptance of the updated policy.
11. Contact
For questions about our privacy policy: subeoonline@outlook.com